Privacy Policy

Privacy Policy & Data Protection

At Africa Surveys, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or visit our website.

By accessing our services, registering as a panelist, or using our platform, you consent to the practices described in this policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, postal address)
• Demographic information (age, gender, education, income, occupation)
• Account information (username, password, profile details)
• Payment information (for panelist rewards)
• Identification information (national ID, passport, etc.) for verification purposes

Survey Data

We collect responses to surveys, including opinions, preferences, behaviors, and other information provided through survey participation.

Technical Information

When you visit our website or use our platform, we may automatically collect:

• Device information (device type, operating system, browser type)
• IP address and approximate location
• Browsing data and interaction with our services
• Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To match you with appropriate survey opportunities
• To process and deliver panelist rewards
• To verify your identity and prevent fraud
• To analyze and improve our services
• To communicate with you about our services, updates, and opportunities
• To fulfill our contractual obligations to clients
• To comply with legal and regulatory requirements

Data Sharing and Disclosure

We may share your information with:

• Clients and Research Partners: We share aggregated, anonymized survey data with our clients. We do not share your personal identifiable information unless you have explicitly consented.
• Service Providers: We engage trusted third parties to perform functions and provide services to us, such as hosting, data analysis, payment processing, and customer service.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.

We will never sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your data
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For panelists, we typically retain account information for the duration of your membership plus a reasonable period thereafter. Survey responses are retained according to our client agreements and research requirements.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately.

International Data Transfers

We operate across Africa and may transfer your information to countries with different data protection laws. When we transfer personal data outside your country, we implement appropriate safeguards to ensure your information remains protected.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date below. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@africasurveys.com
Phone: +254 (0) 123 456 789
Address: 123 Research Plaza, Nairobi, Kenya